The project aim
Digital Champions advocate for the cause of digital in their organisation or community. Freeformers worked with several UK banks, retailers and even a government department to launch Digital Champion programmes with the aim of increasing digital confidence and skills among their frontline staff.
Discovering the problem
For each client, we spent time onsite talking to relevant stakeholders to find out about their wants, needs and barriers in their way. Each client was different, so the solution was tailored for them.
The design
After onboarding, Champions had 20 weeks to deliver 10 15-minute sessions to increase digital confidence. Frontline staff don’t usually have access to computers, sometimes not even smartphones, so the sessions were designd to be delivered standing up at a team huddle. The Champions received fortnightly check-in support from the team at Freeformers.
The app works as a preparation and delivery tool to help Champions. Each session has a preparation page, a useful links page and a delivery page which included timings.
My role
As the lead learning designer, my role was twofold. Firstly, I designed onboarding face to face training for digital champions and trained the coaches on how to deliver it to the champions. Secondly, I contributed a number of modules to the app (see below) as well as submitting some early prototypes for the design of the app using Marvel App.
The screenshot to the right is an example activity I wrote from the Safe Passwords module about using the tool ‘Have I been Pwned’. The middle screenshot shows an example preparation for the ‘Digital Tools’ module, and the righthand screenshot shows an example further reading list on ‘Empathy.’
What clients are saying
“Staff lacked confidence in using new technologies and so a new “Digital You” programme was designed [using teamtogether, formerly Freeformers] to create bite-sized peer led learning covering 10 topics over 5 months… Staff confidence increased by 23% to cope with over 100 new digital products for new citizen services.
“Without thousands of stores spread across the country, it’s hard to engage our colleagues. Our goal in using teamtogether [formerly Freeformers] was to increase digital confidence as part of our Little Helps Plan. Since this programme was so successful, [we used teamtogether] to roll out a new pay system across the company.”
Built using Adapt
© teamtogether (formerly Freeformeers Holdings) (2018). Reproduced by permission of teamtogether.